- Beltsville, Maryland, United States
- $66K–$106K per year
- 1+ years
Compensation
$66,000 - $106,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
Responsibilities
- Support 24/7/365 enterprise cybersecurity operations across OpenNet, ClassNet, DMZ, NEN/DIN, Microsoft Azure Government (MAG), Government Community Cloud (GCC), and Google Workspace (OOB) environments.
- Monitor mission-critical infrastructure and security platforms — including Splunk, SolarWinds, Microsoft Defender for Endpoint (MDE), Zeek/Bro, and Suricata — to ensure system availability, performance, and security visibility.
- Maintain operational continuity through shift turnovers, Task List Reports, mailbox monitoring, and timely communication of incidents, system changes, and outstanding operational activities.
- Create, update, and manage ServiceNow incidents, service requests, and operational tasks, performing initial triage, troubleshooting, escalation, resolution verification, and documentation in accordance with established procedures and Service Level Agreements (SLAs).
- Troubleshoot enterprise infrastructure, applications, and virtual machines across Windows, Linux, VMware, and Nutanix environments, coordinating technical resources to restore services and minimize operational disruptions.