Lead and coordinate regional shift operations for network and infrastructure services, managing ticket queues, incidents, escalations, reporting, and handovers.
- Act as lead and primary coordination point for the assigned regional shift
- Coordinate activities across Network Operations engineers, SMEs, Service Desk, vendors, and other infrastructure teams
- Ensure appropriate resources are engaged based on incident severity and technical requirements
- Monitor operational workload and ensure critical activities receive appropriate priority
- Coordinate and actively participate in shift handover meetings/processes
- Bachelor's degree in Engineering, Computer Science, Information Technology, or equivalent experience
- Nice to have: Bachelor's degree in Engineering, Computer Science, Information Technology, or equivalent experience
- Nice to have: ITIL Foundation certification
- Nice to have: Networking certifications such as CCNA or equivalent
Shift co-ordinator - Delivery Senior SpecialistNTT DATA Services · Noida, India