IT System Engineer
OneDigital · Posted Nov 11, 2026
- Atlanta, Georgia, United States
- Hybrid
- Full-time · Associate
- 2–4 years
The IT Engineer (Level 2) provides day-to-day technical support and troubleshooting across the enterprise IT environment, resolving a broad range of hardware, software, network, and account-related issues for end users.
Responsibilities
- Serve as the Level 2 (L2) point of contact for tickets escalated from the Service Desk / Level 1 support
- Troubleshoot and resolve hardware, software, printing, and connectivity issues for desktops, laptops, and mobile devices
- Manage and resolve tickets within established SLAs, keeping end users informed of status and next steps
- Perform basic to intermediate account and access administration in Active Directory, Azure AD/Entra ID, and Microsoft 365
- Support endpoint management tasks such as imaging, application deployment, and patch installation using Intune/SCCM
Requirements
- Associate’s degree in Information Technology, Computer Science, or a related field
- Bachelor’s degree
- Nice to have: PowerShell scripting or automation