The IT Service Desk Representative role will be to service customers in the service desk areas including the Walk-Up, Call Center, and Hardware Repair.
Compensation
$13.73
Responsibilities
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Have ability to know when to escalate ticket to full time staff for assistance
Update tickets with appropriate comments and note entries of activities
Close ticket with resolutions entered upon completion of ticket
Learn how to use call tracking software to enter work orders and to assist customers on the phone and chat
Account Executive, Group Sales drives revenue for Boston Legacy FC by developing ticket sales and experiences for organizations and community-based customers.
Compensation
$50,000—$60,000 USD
Responsibilities
Prospect, present, and sell group ticket products and experiences for Boston Legacy FC.
Meet or exceed individual group revenue and activity goals while providing a high level of customer service.
Generate new group business through outbound calls, targeted emails, in-person appointments, networking events, referrals, and community outreach.
Identify and cultivate relationships with schools, youth sports organizations, nonprofit organizations, community groups, social organizations, and local businesses.
Conduct needs-based sales conversations and recommend group products and experiences that align with each organization's goals and expected attendance.
Drive revenue for Boston Legacy FC by acquiring new season ticket members through outbound prospecting, email outreach, face‑to‑face presentations, networking, referrals, and venue tours.
Compensation
$50,000—$60,000 USD
Responsibilities
Prospect, present, and sell new season ticket memberships for Boston Legacy FC
Meet or exceed individual new season ticket revenue and activity goals while providing a high level of customer service
Generate new business through outbound calls, targeted emails, in-person appointments, networking events, referrals, and venue tours
Identify and cultivate relationships with individuals and businesses that are prospective new season ticket members
Conduct needs‑based sales conversations and recommend season ticket options that align with each prospect's attendance interests and objectives
Supports season ticket members and drives renewal and upsell revenue for Boston Legacy FC.
Compensation
The base pay range for this role is: $50,000—$60,000 USD
Responsibilities
Manage an assigned portfolio of season ticket member accounts and achieve established renewal rate, retained revenue, and upsell revenue goals.
Build strong relationships with season ticket members by learning their needs, preferences, account usage, and overall experience with Boston Legacy FC.
Execute consistent, proactive outreach by phone, email, text, and in-person meetings throughout the member lifecycle, with particular focus on renewal and upsell campaigns.
Clearly communicate account benefits, renewal terms, pricing, payment options, deadlines, ticket access, and other relevant information to support informed purchasing decisions.
Identify and close opportunities to grow account value through seat upgrades, additional seats, and other available ticket or membership products and experiences.
Handle incoming calls as the first point of contact, respond to customer queries, record accurate information, monitor and progress support tickets, manage multiple queries, and provide occasional out-of-hours support.
Compensation
Salary: £26,298
Responsibilities
Handling incoming calls as the first point of contact
Responding to customer queries within agreed service levels
Recording accurate information in the STARS service desk system
Monitoring and progressing support tickets to meet contractual service level agreements
Managing multiple queries in a fast-paced environment while maintaining quality standards
First face clients, contractors and visitors, blending reception duties with facilities coordination to support office operations and event logistics.
Responsibilities
Welcome clients and contractors with warmth and professionalism, guiding them smoothly through the sign‑in process
Oversee the reception desk, keeping the front‑of‑house area tidy, organized, and presentation‑ready at all times
Coordinate meeting and conference room bookings, ensuring rooms are cleared promptly and set up correctly for training sessions, meetings, and events
Partner with the IT and hospitality teams to confirm audio‑visual equipment and catering arrangements are in place and fully functional for every event
Support the broader facilities team with planned and corrective maintenance activities as needed
Assist Ticket Operations staff on event days for Denver Broncos home games and public stadium events, providing customer service, ticket distribution, and problem solving.
Compensation
In accordance with the Colorado Equal Pay for Equal Work Act, this position is part-time and pays $19.29/hour.
Responsibilities
Assisting Ticket Operations/service on event day
Assisting with ticket re-distribution (SMS) on both Archtics, and TM Host software
Assisting with problem solving duplicate ticket issues/ any other ticketing issues that may arise
Assisting with ticket sales
Assisting with will call as needed for visiting team
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