- Harrisburg, North Carolina, United States
- On-site
- Full-time
- 3–5 years
Provide Tier II desktop and network support in a manufacturing environment, troubleshooting hardware, software, and enterprise applications.
Responsibilities
- Provide Tier II support for Windows desktops, laptops, workstations, printers, scanners, mobile devices, and related peripherals.
- Troubleshoot hardware, software, operating system, application, network, connectivity, and user-access issues.
- Support Windows 11, Microsoft 365, Outlook, Teams, Office, Active Directory, and other enterprise applications.
- Manage user accounts, permissions, workstation configurations, software installations, and application access.
- Troubleshoot VPN, Wi-Fi, TCP/IP, DNS, DHCP, printing, scanning, and network connectivity issues.