- New York, New York, United States
- On-site
- Full-time · Senior
This position will handle escalated incidents, perform root cause analysis of any problems that may arise out of IRs and/or proactive needs for business. The candidate also must be flexible to work in 24 * 7 environments.
Provide frontline support to customers via queue, phone, and email, working through service tickets with an intermediate understanding of cloud and virtualization technologies.
The hourly compensation for this role is $21.43/hour.