- Baltimore, Maryland, United States +1 more
- Hybrid
- Full-time
- $25–$31 per hour
- 4+ years
Provide second-level functions and escalation support for the IT Service Desk including computer, workstation, hardware, and software installation, troubleshooting, and repair.
Locations (2)
- Baltimore, Maryland, United States
- Plano, Texas, United States
Compensation
Base Salary Range USD $24.90 - USD $31.00 /Hr.
Responsibilities
- Provide second-level functions and escalation support for the IT Service Desk
- Manage and oversee specific IT Service Desk functions and projects
- Achieve goals in support of SLA’s, client satisfaction surveys, and completed incidents/requests
- Oversight for end user, queue monitoring for ticket submissions
- Oversee IT ticket escalation process
Requirements
- Associate’s degree in Information Technology or related field
- Information Technology certifications
- Nice to have: Bachelor’s degree in Information Technology