Provides Tier 1 and Tier 2 technical support, troubleshooting hardware, software, network, and voice communication issues for Unisys applications.
Responsibilities
Provides Tier 1 and Tier 2 support
Troubleshoots and resolves complex issues including hardware/software maintenance, client proprietary, COTS and Unisys applications, voice communications and voicemail systems
Assists with resolution of issues with network connectivity, printing and remote access to desktop equipment
Identifies root causes of problems and takes responsibility for timely solution; escalates unusual or complex problems to higher levels for resolution
Communicates problem, resolution and root cause information to users, both technical and non-technical, to help prevent future recurrence
Requirements
High School Diploma or GED required
May require technical certification or Associate Degree
Provide desktop, laptop, and mobile device support, troubleshoot hardware, software, and network issues, and maintain business applications for a medical manufacturing environment.
Responsibilities
Troubleshoot hardware, software, and network issues for desktops, laptops, and mobile devices
Respond to help desk tickets and resolve issues in a timely and professional manner
Configure, deploy, and maintain desktop and laptop systems, including hardware and software installations and upgrades
Support business applications including Microsoft 365, Windows 10/11, Microsoft Business Central, and other manufacturing-related systems
Assist with onboarding of new employees, including device setup, system access, and basic training
Requirements
Nice to have: Windows Server environments
Nice to have: printer and peripheral device support
Nice to have: manufacturing or industrial IT environment
Support production testing, failure analysis, and repair activities to ensure quality objectives and on-time delivery commitments are achieved.
Compensation
The typical base salary for this position is expected to be around $28.50/hr.
Responsibilities
Configure and prepare server systems for production testing and validation.
Set up systems in designated test environments and verify readiness for execution.
Perform system updates, firmware installations, and configuration verification activities.
Execute system test scripts and standardized manufacturing test procedures.
Monitor system performance and test execution to ensure accurate results.
Requirements
Associate degree in Information Technology, Computer Systems, Electronics, or a related technical field; or certification from a technical school with equivalent work experience.
Device Support Associate provides on‑site technical support for hospital IT devices, ensuring functionality, safety, and availability to support patient care.
Responsibilities
Provide on‑site support for computers, label printers, mobile technology, and local software in clinical and administrative areas
Perform routine maintenance, updates, and configuration of devices
Respond to service requests and incidents via ticketing system, phone, or in‑person
Collaborate with biomedical engineering and IT teams to resolve complex device issues
Maintain accurate records of device inventory, repairs, and replacements
Provide L1 customer support via phone, chat, and email, troubleshoot software issues, triage requests, and improve knowledge base for a global SaaS and hardware solutions provider.
Locations (6)
Bogotá, Bogota, Colombia
San José, San José, Costa Rica
Mexico City, Mexico City, Mexico
Lima, Peru
Santo Domingo, Distrito Nacional, Dominican Republic
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