Owner Liaison to serve as the primary relationship holder between Home Team and our homeowners, focusing on owner relationships, listing health, and revenue performance.
Locations (4)
Knoxville, Tennessee, United States
Gatlinburg, Tennessee, United States
Nashville, Tennessee, United States
Branson, Missouri, United States
Compensation
$75,000 / year
Responsibilities
Serve as the main point of contact for homeowners, building trust through proactive and positive communication.
Develop a thorough knowledge of each home in your portfolio and the expectations of each owner.
Monitor listing health across booking platforms and identify opportunities to improve visibility and performance.
Work closely with the Pricing team to maximize nightly revenue and occupancy.
Review and approve owner statements prior to their release.
The Guest Services & Group Sales Coordinator plays a key role in delivering an exceptional guest experience while driving group reservations and business growth at Springmaid Mountain.
Responsibilities
Greeting guests warmly and providing exceptional customer service throughout their stay
Book, modify, and manage lodging, camping, activity, and event reservations
Answer telephone calls, emails, text messages, and guest inquiries professionally and promptly
Schedule guest activities, including horseback riding and other available recreational offerings
Provide knowledgeable recommendations regarding local attractions, restaurants, events, and outdoor activities
Requirements
Previous experience in hospitality, lodging, resort operations, group sales, event coordination, or a related field
Nice to have: Knowledge of Spruce Pine and surrounding communities
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