- Remote, Brazil
- Remote
- Full-time · Associate
- $1K–$1K per month
The Intake Specialist will serve as the first point of contact for prospective clients seeking assistance from a criminal defense law practice. This role is essential to creating a welcoming and reassuring first experience while gathering the information needed to assess whether inquiries meet established intake criteria.
Compensation
Monthly compensation of USD 1,437.
Responsibilities
- Answer incoming calls from prospective clients through the main phone line using VXT, providing a welcoming and professional first point of contact.
- Return missed calls and respond to voicemails within the same business day.
- Listen actively, gather relevant information, and accurately document prospective clients' inquiries and circumstances.
- Screen prospective clients according to established written intake procedures and qualification criteria.
- Identify inquiries that align with the practice areas and intake requirements, exercising sound judgment throughout the screening process.
Requirements
- Nice to have: Criminal defense experience
- Nice to have: Clio Grow
- Nice to have: VXT