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1–1 jobs· newest first

Contact Center Transformation Architect ManagerNew
EY · Warszawa, Poland+8 more
Manager

+10K new in the last hour

E

Contact Center Transformation Architect Manager

EY · Posted Sep 9, 2026

Warszawa, Poland +8 more
Manager
4–6 years

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Lead the design and implementation of modern contact center models, integrating automation, AI, omnichannel solutions and advanced platforms.

Locations (9)

Warszawa, Poland
Gdańsk, Pomerania, Poland
Katowice, Silesia, Poland
Kraków, Poland
Łódź, Greater Poland, Poland

Poznań, Poland

Show all 9 locations

Szczecin, Poland
Rzeszów, Subcarpathia, Poland
Wrocław, Poland

Responsibilities

Create and implement contact center transformation strategies
Analyze current processes and identify optimization areas
Design customer journeys and define contact center role in omnichannel strategy
Redefine processes and build business requirements for new tools and technologies
Coordinate implementation of automation tools, voicebots, chatbots, AI assistants, WFM/WFO, CRM and CCC systems

Requirements

Nice to have: Consulting experience
Nice to have: Project management
Nice to have: Business analysis

Skills

Contact Center transformation Process transformation Automation tools AI Omnichannel Voicebot Chatbot WFM/WFO CRM CCC platforms API integration Middleware Data analysis Process mapping Solution design

Benefits

Professional development support
Career counseling
Psychological education platform
EY Badges certification
Health insurance

See full job description