Accompagner les clients dans les domaines de la conformité, des risques, de la gouvernance et de l’éthique, en réalisant des diagnostics, des audits, et en mettant en place des dispositifs de gestion des risques et de conformité.
Responsibilities
Accompagner les clients dans la transformation des fonctions de conformité et de risques
Évaluer, définir et mettre en place des dispositifs de gestion des risques et de conformité
Réaliser des diagnostics et des audits de conformité
Analyser les exigences réglementaires et mettre en place des plans de conformité
Identifier et mettre en place des solutions innovantes (IA, RPA, Chatbot)
Accompagner les clients dans les domaines de la conformité, des risques et de la gouvernance, en réalisant diagnostics, audits, analyses réglementaires et en développant des solutions innovantes.
Responsibilities
Accompagner les clients dans la transformation et l’optimisation des fonctions de conformité, risques opérationnels, contrôle interne, juridique et éthique
Évaluer, définir et mettre en place des dispositifs de gestion des risques, d’éthique et de déontologie
Réaliser des diagnostics et des audits de conformité
Analyser les exigences réglementaires et mettre en place des plans de conformité
Identifier et mettre en place des solutions innovantes (IA, RPA, Chatbot)
Requirements
Diplôme d’une grande école d’ingénieur ou de commerce
Stage en Data & Digital Transformation visant à soutenir le développement d’outils digitaux, assurer leur maintenance, promouvoir leur intégration, maintenir et améliorer les applications existantes, tester, déployer en production, rédiger la documentation et accompagner les métiers.
Responsibilities
Accompagner le développement du business en proposant des outils adaptés et en assurant leur bonne maintenance et évolutions
Promouvoir les outils digitaux et accompagner leur intégration dans les équipes SGI par la pratique du TDD et du BDD
Maintenir et améliorer les applications existantes
Tester, déployer en production et mettre à disposition les développements tout en accompagnant les métiers
Rédiger toute la documentation nécessaire aux développements effectués
Lead the teams, architecture and delivery of software that supports our professional services business.
Compensation
Compensation: Salary range: $175,000 - $215,000 The pay scale for this role considers a wide range of factors when making compensation decisions, including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs. You may also be eligible to participate in a discretionary incentive bonus program which is dependent on various factors, including, but not limited to, individual and organizational performance.
Responsibilities
Lead, coach, and develop software engineers; establish clear engineering standards, architecture principles, code-review practices, and delivery expectations.
Partner with business leaders, product owners, data/analytics teams and end users to prioritize a development roadmap and move high-value projects from concept through deployment.
Guide the evolution of legacy and modern applications, balancing reliability, security, scalability, maintainability and speed to value.
Identify and deliver practical AI capabilities across workflows, reporting, knowledge retrieval, automation and client-facing experiences.
Establish patterns for secure, reliable use of LLMs, RAG, copilots, chatbots and AI agents.
Requirements
Bachelor’s degree in Computer Science, Software Engineering, Information Technology or a related field, or equivalent professional experience.
Lead and manage multi-team customer operations across omni-channel voice, email, chat, chatbot and social media support for a global client.
Responsibilities
Own end-to-end service-delivery outcomes across multiple customer operations teams, including SLA, KPI, quality, productivity, customer-satisfaction and resolution performance.
Ensure safe, stable and controlled operations, with activities completed accurately, on time and in line with customer expectations, approved processes and control requirements.
Oversee omni-channel operations across Voice, Email, Chat, Chatbot, Social Media and other approved support channels, ensuring consistent customer experience and operational standards.
Lead, coach and develop Team Leaders and senior operational staff, ensuring effective one-to-ones, performance management, career development, succession planning and capability building.
Create a collaborative environment that promotes accountability, continuous improvement, knowledge sharing and a growth mindset.
Operational hub for content operations, managing agency coordination, HTML/asset validation, channel adaptation, and brand compliance for ex-PSA and ex-FCA communications across the Enlarged Europe region.
Responsibilities
Coordinate with external creative/digital agencies to ensure timely delivery of HTML assets aligned with brand guidelines
Ensure quality control and brand compliance for content and assets
Manage operational content management for selected ongoing campaigns and communication channels
Support implementation, testing, and optimization of newly introduced communication channels
Participate in operational workstreams for specific innovation projects such as GenAI-driven content adaptations and Chatbot campaign deployment
Intégration et automatisation des échanges entre le portail Support, Microsoft Dynamics 365 et Azure DevOps.
Responsibilities
Développer et mettre en place un portail de support centralisant la gestion des demandes utilisateurs et le suivi des incidents.
Installer, configurer et intégrer les microservices Dynamics 365 afin de garantir l'interopabilité des différentes applications métiers.
Assurer l'intégration du portail de support avec Azure DevOps pour le suivi des tickets, la gestion des développements et l'automatisation des workflows.
Concevoir et intégrer un chatbot au portail de support pour améliorer l'assistance utilisateur et automatiser le traitement des demandes récurrentes.
The Digital Adoption Associate will be responsible for creating, maintaining, and optimizing in-app guidance content such as walkthroughs, tooltips, announcements, and onboarding task lists to support seamless user engagement.
Compensation
Competitive salary and bi-annual bonus.
Responsibilities
Build, edit, and optimize DAP elements including walkthroughs, onboarding task lists, in-app announcements (e.g., ShoutOuts), surveys, and contextual tooltips.
Draft content scripts or storyboards with clear instructional text tailored to user roles and tasks.
Follow internal style guides, accessibility best practices, and naming conventions to ensure consistency and clarity.
Support intake, prioritization, and planning of new content requests based on user needs, feedback, or product changes.
Collaborate with domain experts to validate process accuracy and ensure content reflects up-to-date system workflows.
Stage PFE - Data & Digital TransformationNewOffres d'emploi en banque, finance, assurance