- Nairobi, Nairobi County, Kenya
- On-site
- Full-time · Manager
- 6+ years
The Head of Telesales & Retention owns revenue from new leads and existing customers across the Mogo Kenya portfolio: motorcycles, cars, logbook loans, smartphones and new products, including cash loans. The role is accountable for conversion, retention and reactivation, and for building the machine that delivers them.
Responsibilities
- Own conversion, 90-day retention, sleeping client reactivation and revenue targets
- Manage cost efficiency and cost per sale across the function
- Design and run agent commission and incentive schemes within the CXE framework
- Stand up new teams and channels from zero
- Design and launch offers and campaigns for existing customers together with Product, Marketing and partners
Requirements
- Nice to have: lending
- Nice to have: fintech
- Nice to have: telco
- Nice to have: insurance
- Nice to have: betting