- Helmstedt, Lower-Saxony, Germany
- On-site
- Full-time · Mid
Provide second‑level technical support for Amazon’s IT infrastructure, troubleshooting hardware, software, networking, and operating system issues, while managing local IT projects and maintaining knowledge bases.
Responsibilities
- Troubleshoot and resolve hardware, software, networking, and operating system issues across multiple technology domains
- Manage and deliver local IT projects, including leading IT infrastructure installations at new Amazon sites
- Author and maintain knowledge base articles, operating procedures, and user documentation
- Install, configure, and maintain operating systems, servers, and network devices, and administer user accounts in Microsoft Active Directory
- Communicate technical information clearly to both technical and non‑technical audiences and coordinate change management activities
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field
- Nice to have: Windows Server administration
- Nice to have: Linux/RHEL administration
- Nice to have: procurement and inventory management of IT equipment
- Nice to have: RF standards in cellular (4G/5G NR)