- N Norross, Georgia, United States
Provides technical support to all PruittHealth partners and Contractors facing problems related to hardware, software, and networking, acting as the single point-of-contact for IT-related issues.
Responsibilities
- Manage Service Desk tickets in a timely manner
- Respond to customer issues via phone, service portal and walk in requests
- Provide excellent IT Customer Support Service
- Document all partners IT issues and interactions
- Troubleshoot to resolve all partners reported issues or service requests