- Kalona, Iowa, United States
- Contract · Entry
- 1–2 years
Provide day-to-day local desktop support, troubleshoot hardware, software and application issues, and maintain ticketing system for a 1099 independent contractor role.
Responsibilities
- Provide first/second level contact and problem resolution for customer issues
- Work with Third Party Vendors to remediate complex AV issues
- Provide timely communication on issue status and resolution
- Maintain ticket updates for all reported incidents
- Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications
Requirements
- Bachelor's Degree or equivalent in Computer Science or related field