Design, document, and continuously improve internal operational processes, workflows, and governance mechanisms within Operations.
Responsibilities
Design, document, and continuously improve internal operational processes, routines, and standards across business teams
Develop and maintain internal playbooks, guidelines, checklists, SOPs, and other materials that translate business strategies into clear and standardized workflows
Structure daily, weekly, and recurring operational routines, defining responsibilities, expected outputs, and execution standards
Map end-to-end internal workflows, identify inefficiencies, bottlenecks, and process gaps, and propose simpler, more efficient, and scalable solutions
Partner with business leaders and cross-functional teams to translate new initiatives, programs, and business priorities into structured operating models
The Digital Project Management Office (PMO) team plans and implements key strategic Digital programs and projects to deliver outcomes benefiting UHN and the health system.
Compensation
Salary Range: $41.96 to $52.45 per hour
Responsibilities
Analyze business needs, problems, opportunities, and solution scope
Evaluate and validate solution value and benefits to the organization, supporting business case development and return on investment analysis
Facilitate process and design workshops with multidisciplinary groups to identify, validate, and document business requirements
Conduct workflow review and process redesign, and support continuous improvement processes
Coordinate system design, build and testing
Requirements
Undergraduate Degree in Health Informatics or Administration, Technology, Science, Business, or related field
Support the World Trade Center Health Program (WTCHP) by transforming member services and operational data into actionable insights to improve member experience and operational efficiency.
Compensation
The likely salary range for this position is $64,230 - $85,100.
Responsibilities
Support member services operations by analyzing and reporting on key performance metrics and identifying trends.
Collaborate with Operations, Customer Service, IT, Data, and Program Leadership teams to align reporting requirements.
Analyze member service performance indicators including call center metrics, service-level performance, and quality measures.
Monitor member benefits administration activities by tracking enrollment, eligibility, health, life, and related benefit program data.
Develop dashboard requirements, reports, and visualizations using Power BI, Excel, SQL, or Tableau.
Support governance, process improvement, and organizational transformation initiatives across federal programs, including AI/ML governance documentation and compliance reporting.
Locations (2)
Herndon, Virginia, United States
District of Columbia, United States
Compensation
Salary Range: $120k - $155k
Responsibilities
Support process documentation, workflow mapping, assessment data collection, and analysis activities across program initiatives.
Maintain governance artifacts, repositories, meeting records, action items, and program documentation to ensure accuracy and audit readiness.
Assist governance leads with research, analysis, status reporting, briefings, and deliverable preparation.
Support development and maintenance of AI/ML governance documentation, including model cards, AI inventories, agentic system runbooks, and risk assessment artifacts.
Collect, validate, and analyze data supporting AI model performance monitoring, governance dashboards, and compliance reporting.
The AI Analyst, Enterprise AI Operations will own the requirement gathering and process mapping lifecycle of enterprise AI initiatives, partnering with business leaders to document workflows and identify automation opportunities.
Responsibilities
Analyze and map complex operational workflows across Fund Accounting, Transfer Agency, and Onboarding to identify AI use cases
Gather and document detailed business requirements from end-users to guide technical development
Measure and report on the ROI and performance metrics of deployed AI solutions
Maintain comprehensive documentation regarding data lineage, compliance, and auditing standards
Track KPIs tied to time-savings, process automation rates, and operational efficiency gains
Requirements
Equivalent education and experience will be considered
We are looking for an experienced Business Analyst with 3–4 years of experience in Agile software development, requirements gathering, user story creation, backlog management, and client coordination.
Responsibilities
Gather, analyze, and document business and functional requirements from client stakeholders.
Translate feature requests into detailed user stories, acceptance criteria, functional specifications, and workflow diagrams.
Conduct requirement-gathering sessions, backlog grooming, sprint refinement, and Agile ceremonies.
Collaborate with Product Owners, Developers, QA, and engineering teams to clarify requirements and resolve functional gaps.
Manage and prioritize user stories and product backlogs using Jira.
The Product Manager owns the product loop for specific industries (financial services, telecommunications, or data centers), mapping workflows, building apps using AI coding tools, and productizing patterns for the core platform.
Compensation
Competitive cash compensation and meaningful equity.
Responsibilities
Sit with a handful of customers in one industry to learn how work runs
Turn messy asks into clear product
Ship working apps yourself using Sycamore Forge with AI coding tools
Iterate in front of real users until it sticks
Productize recurring patterns for the core platform
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