- Charlotte, North Carolina, United States
- On-site
- Full-time · Manager
- $21–$22 per hour
- 2+ years
The Lead Patient Access Coordinator (Lead PAC) serves as an advanced front-office operations role within high-volume clinics (90+ visits/day) requiring onsite leadership, operational oversight, and performance coaching for 3+ Patient Access Coordinators.
Compensation
Pay Range: $21-$22/hr
Responsibilities
- Perform all standard Patient Access Coordinator duties, including check-in, check-out, documentation accuracy, POS collections, schedule management, and patient experience tasks.
- Serve as the onsite front-office lead responsible for daily workflow execution, staffing awareness, and alignment with operational standards.
- Provide real-time coaching, feedback, and training to Patient Access Coordinators to ensure adherence to PT Solutions expectations, behaviors, and standards.
- Monitor schedule utilization, attainment, and visit volume and partner with clinicians to optimize daily and future scheduling performance.
- Ensure completion of the Patient Check-in Checklist and maintain >98% compliance across all visits.
Requirements
- High school diploma or equivalent
- Nice to have: Experience with EMR
- Nice to have: Experience with scheduling platforms
- Nice to have: Experience with payment systems