Lead Case Processing Specialist overseeing a team of Case Processing Specialists, directing daily work, delegating assignments, monitoring completion, and ensuring compliance with policies and government standards.
- Provide first-line supervision, daily direction, coaching, and technical assistance to assigned Case Processing Specialists
- Receive, organize, delegate, and prioritize taskings based on case urgency, court dates, scheduled interviews, admissions, releases, transfers, removals, staffing, and direction from the Case Management Coordinator or authorized ICE personnel
- Establish clear expectations and completion times; monitor open assignments, backlogs, aging work, and deadlines through completion
- Reassign work and coordinate coverage when workload, staffing, or operational conditions change; personally assist with priority work when necessary to maintain continuity
- Monitor employee productivity, reliability, professional conduct, adherence to procedures, and work quality; provide coaching and promptly report significant or recurring concerns to the Case Management Coordinator
- Associate's degree
- Bachelor's degree
- Nice to have: Lead-worker or management experience
- Nice to have: Assignment coordination
- Nice to have: Quality review
Lead Case Processing SpecialistAkima, LLC · Yuma, US