- Asia/Pacific (APAC)
- 3+ years
Provide technical support and account management for Plume’s Enterprise customers, coordinating cross‑functional teams and driving feature design and implementation.
Responsibilities
- Work closely with Service Providers, Enterprise customers and their product technical teams to develop a good understanding of the technical issues and to coordinate the resolution within Plume.
- Act as technical liaison between Plume technical teams and other vendors of Customers such as ODM’s, chipset vendors and 3rd party software providers.
- Identify Platform API product enhancement opportunities based on support trends.
- Provide technical post‑sales support and guidance for Platform API users.
- Answer set‑up related and how‑to questions for Platform API users.
Requirements
- BS degree in Computer Science or related technical field or equivalent practical experience.