- Bethesda, Maryland, United States
- On-site
- Full-time
- $73K–$133K per year
- 4+ years
Compensation
Pay Range $73,450.00 - $132,775.00
Responsibilities
- Serve as the first point of contact for customer requests and technical incidents through phone, email, chat, walk-up, and remote support
- Provide timely and professional customer support while maintaining a high level of customer satisfaction
- Troubleshoot and resolve common workstation, software, operating system, printer, telephone, and peripheral device issues
- Install, configure, relocate, and replace desktop computers, monitors, printers, telephones, and other end-user equipment
- Create, modify, disable, unlock, and troubleshoot Active Directory user and computer accounts
Requirements
- Bachelor's degree
- Nice to have: Microsoft 365 applications
- Nice to have: Microsoft Endpoint Configuration Manager (MECM/SCCM)
- Nice to have: Microsoft Intune
- Nice to have: VMware Horizon