- Remote, United States +1 more
- Remote
- Senior
- 8+ years
Senior ServiceNow Architect / SME to provide technical architecture and subject matter expertise for ServiceNow applications supporting DHS OCIO and its customers.
Locations (2)
- Springfield, Virginia, United States
- United States
Responsibilities
- Lead ServiceNow architecture and solution-design activities across new development, modernization, integration, and operations and maintenance.
- Assess business and technical requirements and recommend ServiceNow solutions that meet customer needs and DHS standards.
- Define and document platform architecture, technical designs, interfaces, integrations, and implementation roadmaps.
- Provide architecture guidance for ServiceNow capabilities, including IT Service Management (ITSM) and App Engine, Configuration Management Database (CMDB), Knowledge Management and Service Catalog, Core services, reporting, and dashboards, IT, employee, customer, and application workflows.
- Guide the modernization and optimization of ServiceNow portals and agent workspaces.