- Manila, Philippines
- Hybrid
- Full-time · Associate
- 1–2 years
Provide first‑level technical and operational support for production systems and services.
Responsibilities
- Provide first‑level technical and operational support for production systems and services
- Perform basic remote deposit capture walkthrough, investigate incidents, and perform break‑fix troubleshooting and check scanner application installation
- Handle and document support issues and escalate when required
- Develop FIS product, operational, and troubleshooting knowledge
- Support service stability through timely issue ownership and resolution
Requirements
- Nice to have: 1-2 years relevant Technical Support, Service Desk, Application Support, Production Support, or IT Operations experience
- Nice to have: Experience with the banking system