Responsible for ensuring the stability, reliability, availability, and performance of business-critical Identity applications and technology platforms, and driving incident resolution and automation improvements.
Compensation
Competitive base salaries
Bonus incentives
Responsibilities
Conduct root cause analysis and resolution of problems
Participate in development and deployment of preventative maintenance procedures
Add value to Disaster Recovery Testing
Meet agreed quality standards of documentation and reporting
Work in liaison with product engineering and delivery & integration teams via Retrospectives/Post implementation Reviews
Requirements
Bachelor’s Degree in computer science, computer engineering or related field or equivalent associate degree
Ensure stability, reliability, availability, and performance of business-critical Identity applications and technology platforms.
Compensation
Competitive base salaries
Bonus incentives
Responsibilities
Conduct root cause analysis and resolution of problems
Participate in development and deployment of preventative maintenance procedures
Add value to Disaster Recovery Testing
Meet agreed quality standards of documentation and reporting adhering to Service Delivery requirements
Work in liaison with product engineering and delivery & integration teams via Retrospectives/Post implementation Reviews to ensure quality standards are adhered to during development and implementation
Requirements
Bachelor’s Degree in computer science, computer engineering or related field or equivalent associate degree
Provide advanced technical support and oversee resolution of complex incidents for Duck Creek Technologies’ software applications.
Locations (3)
Boston, Massachusetts, United States
Columbia, South Carolina, United States
Bolivar, Missouri, United States
Compensation
For reference, the expected salary range for this position is generally positioned as follows based on candidate location: 97,500 – 139,300: Candidates living in the Boston, New York City–Newark, Los Angeles, San Francisco/Bay Area, Seattle, or Washington, DC metropolitan areas
Responsibilities
Provide advanced technical support for Duck Creek applications, troubleshooting incidents and resolving complex technical issues.
Monitor application performance and system health to ensure continuous availability and identify potential disruptions before they impact business operations.
Accountable for ensuring consumer-facing digital platforms across DES markets operate with required performance, quality, stability, scalability, and operational reliability.
Compensation
Annual Base Salary: Eur 66300 – 78800 gross/year
Responsibilities
Define and monitor operational performance KPIs across DES digital platforms
Consolidate market feedback and identify recurring performance issues and improvement opportunities
Translate business and operational insights into actionable priorities for technology and operations teams
Drive continuous improvement initiatives to enhance platform stability, operational quality and reliability, and market satisfaction
Coordinate Market IT, GDC, and business stakeholders to ensure execution excellence and operational alignment
DIGITAL OPERATIONS & PERFORMANCE MANAGERJT International S.A. · Madrid, Spain