Lead the Professional Services half of Cisco CX's AI-native delivery shift by owning key artifacts like the Single case-based orchestrator for lifecycle of services offered by Cx Delivery.
Locations (4)
San Jose, California, United States
New York City, New York, United States
New York, United States
Washington, United States
Compensation
The starting salary range posted for this position is $154,900.00 to $225,300.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.
Responsibilities
Lead the Professional Services half of Cisco CX's AI-native delivery shift by owning key artifacts like the Single case-based orchestrator for lifecycle of services offered by Cx Delivery.
Drive the design and execution of autonomous Domain Blocks, ensuring smooth handoffs at critical hard gates to optimize delivery speed and quality.
Develop and implement autonomy tiers, confidence scoring, and compliance automation to improve service delivery outcomes.
Collaborate cross-functionally to track and enhance PS delivery autonomy rates and reduce cutover incidents.
Modernize Cisco's service delivery, enabling faster, smarter customer success.
Requirements
Nice to have: AI Native product offerings
Nice to have: compliance-driven delivery frameworks
Nice to have: confidence/autonomy scoring
Nice to have: RACI-based governance models
Nice to have: AI-driven automation in Professional Services
