This Business Analyst sits at the center of how clinical work gets specified, built, and released across our clinical application ecosystem — athenaOne, Cority, OhMD, Avo, and RubiconMD — with a particular focus on EMR implementation support.
Compensation
Pay Range: $70,000 - $100,000/yr
Responsibilities
Own the implementation intake process end to end: gather Configuration Document details, confirm client-specific decisions (go-live timing, implementation type, Operations assignments, equipment, and data-migration needs), and complete setup documentation.
Trace the full lifecycle of a request, from initial documentation through Project Manager and Technical Product Manager handoff to work entering Azure DevOps (ADO).
Translate operational and clinical needs into well-formed ADO stories, with the detail and acceptance criteria needed for refinement and sprint planning.
Support backlog grooming and sprint ceremonies, partnering with the Configuration and Technical Product teams.
Serve as a standing checkpoint for data and reporting outputs, validating them against the source application.
Deliver the Perfect Visit experience in various clinic service lines, including scheduling, patient check‑in/out, billing, phlebotomy, specimen processing, inventory management, and basic medical equipment support.
Educate patients on how to navigate their ZoomCare medical record
Maintain patient’s demographic and insurance information
Requirements
High school diploma or GED equivalent
Bachelor’s degree
Nice to have: Bachelor’s degree
Nice to have: Current licensure/certification as Certified Medical Assistant, Clinical Medical Assistant, National Certified Medical Assistant, Clinical Medical Assistant Certification (CCMA)
Nice to have: Prior experience as a Medical Assistant - Registered
The Medical Receptionist provides a positive patient experience by maintaining the front desk operations, including greeting patients, scheduling appointments, handling patient inquiries, maintaining patient records, and coordinating communication between patients and medical staff.
Compensation
Competitive Pay – Starting at $20.50/hr (negotiable based on experience). Compensation Range: $20.50 -$23ph
Responsibilities
Greet and check in patients while providing excellent customer service
Schedule appointments and assist with patient registration
Answer phones, process messages, and assist with general office communication
Verify insurance, collect copays, and maintain accurate patient information
Support referrals, forms, scanning, and front desk administrative tasks
The Dental Operations Coordinator is responsible for overseeing and supporting all front and back-office operations within the Dental department to ensure efficient clinical flow, excellent customer service, and compliance with organizational standards.
Responsibilities
Provide and promote excellent customer service to visitors, patients, clients, and staff in person and on the phone.
Provides supervision, leadership, and guidance for the dental support staff including front desk lead and dental assistants at all locations.
Manages the recruitment, onboarding, and orientation process for dental support personnel.
Administers corrective action and disciplinary procedures for support staff.
Completes yearly performance reviews and identifies individualized support staff development needs.
Requirements
Associate or bachelor’s degree in business, healthcare administration, or a related field
Nice to have: Experience in a community health center setting
Nice to have: AthenaOne electronic health record (EHR)
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