Authentication issues jobs

SERVICE DESK

Zensar · Posted Nov 12, 2026

Open

Remote, India
Remote
Full-time · Associate
2+ years

Apply with Referso

SERVICE DESK

Zensar · Posted Nov 12, 2026

Open

Remote, India
Remote
Full-time · Associate
2+ years

Apply with Referso

SERVICE DESK-SERVICE DESK

Zensar · Posted Nov 12, 2026

Open

Remote, India
Remote
Full-time · Associate
2+ years

Apply with RefersoAI Apply on careers page

Handle end-user calls, Incidents/service requests, and application Break fixes, providing technical support for various systems.

Responsibilities

Handle end-user calls, Incidents/service requests, and application Break fixes
Troubleshoot simple issues including password resets, basic network, and application issues
Apply first call resolution (FCR) using Knowledge Base for simple issues
Collaborate with other support teams, system administrators, and IT departments to address complex technical challenges
Participate in team meetings and share insights to improve overall support effectiveness

Requirements

Any Graduate
Nice to have: ITIL best practices
Nice to have: Quality Standards
Nice to have: ISO standards

Skills

Verbal communication Written communication Customer service VDI AD O365 VPN

SERVICE DESK-SERVICE DESK

Zensar · Posted Nov 12, 2026

Open

Hyderabad, Telangana, India
2+ years

Apply with RefersoAI Apply on careers page

Provide technical support for end‑user incidents, service requests, and application break‑fixes across a global customer base, utilizing VDI, AD, O365, VPN, and other tools.

Responsibilities

Handle end‑user calls and incidents
Manage service requests and application break‑fixes
Troubleshoot password resets, basic network and application issues
Escalate issues based on severity
Collaborate with support teams and system administrators

Requirements

Any Graduate

Skills

VDI Active Directory Office 365 VPN OneDrive User device management Authentication issues Remote Desktop Protocol Ticketing tools