First point of contact for customers across phone, email, social media and chat, providing service and handling enquiries for consumer banking products.
Compensation
We offer a competitive salary and benefits package
Responsibilities
Provide one‑stop service to respond to product and service enquiries including placing securities trading orders, processing IPO applications and handling credit card and consumer banking product enquiries via phone, live chat, offline messaging and email
Drive a successful customer experience by assisting at varied skill levels to implement inbound cross‑buy initiatives proactively
Meet individual scorecard for call volume, availability, service level and customer satisfaction
Attract and retain customers by answering queries and providing suggestions that lead to short and long‑term success
Work collaboratively with teammates to solve customer issues quickly and efficiently
Requirements
Post secondary or above, preferably degree holder in any discipline
Senior Officer, Contact Centre (Licensed), Consumer Banking
Compensation
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Responsibilities
Provide one-stop service to respond product and service enquiries including placing securities trading orders, processing initial public offerings applications and handling enquiries on credit cards and consumer banking products through phone, live chat, offline messaging and emails
Drive a successful customer experience by assisting at varied skill levels (from offline to online) to implement inbound cross-buy initiatives proactively
Meet individual scorecard for call volume, availability, service level and customer satisfaction
Attract and retain customers by answering queries and providing suggestions that lead to short and long-term success
Work collaboratively with teammates to solve customer issues as quickly and as efficiently as possible
Requirements
Post secondary or above, preferably degree holder in any disciplines
We offer a competitive salary and benefits package
Responsibilities
Provide one‑stop service to respond product and service enquiries including placing securities trading orders, processing initial public offerings applications and handling enquiries on credit cards and consumer banking products through phone, live chat, offline messaging and emails
Drive a successful customer experience by assisting at varied skill levels (from offline to online) to implement inbound cross‑buy initiatives proactively
Meet individual scorecard for call volume, availability, service level and customer satisfaction
Attract and retain customers by answering queries and providing suggestions that lead to short and long‑term success
Work collaboratively with teammates to solve customer issues as quickly and as efficiently as possible
Requirements
Post secondary or above, preferably degree holder in any disciplines
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