Responsible for providing technical support and ensuring the integrity, availability, and compliance of IT systems used in regulated processes. This involves administrating, maintaining and troubleshooting hardware and software systems, supporting validated systems, and ensuring adherence to regulatory requirements (applicable GP guidelines).
- Deliver 1st, 2nd, and 3rd level IT support and system administration in French and English for Production, Packaging, Laboratory, and Maintenance environments.
- Provide 1st and 2nd level IT support in French and English by phone for the Manufacturing Execution System (MES) and its supporting hardware, including desktops, label printers, and barcode readers.
- Communicate and escalate issues to 3rd-level support, management, or external vendors in English.
- Author quality documentation such as Work Practices (WPRs) and Standard Operating Procedures (SOPs) in both French and English.
- Manage deviations, corrective and preventive actions (CAPAs), and change control processes in compliance with quality standards.
- Diploma in Business and/or Information Systems or equivalent experience
- Nice to have: Knowledge of Manufacturing, Laboratory and Quality systems
- Nice to have: Pharmaceutical industry
- Nice to have: ITIL Foundations certification
- Nice to have: GxP knowledge
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