- Remote, United States
- Remote
- Full-time · Mid
- 1–3 years
Provide technical and account management support for Sierra Interactive’s real‑estate SaaS platform, ensuring customers effectively use the software and exploring AI and automation opportunities.
Responsibilities
- Become an expert in Sierra’s real‑estate CRM, IDX websites, and platform functionality to provide knowledgeable support
- Provide technical, educational, and account management support via phone, email, and other channels
- Investigate, troubleshoot, and document technical issues, collaborating with platform experts
- Leverage internal resources and knowledge bases to deliver accurate, timely solutions
- Recognize at‑risk customers and proactively contribute to their recovery
Requirements
- High school diploma or GED