Proactively hunt for revenue opportunities across existing, lapsed, and non-buying accounts and execute a high-volume outbound calling strategy to build relationships with customer decision makers.
Compensation
The expected base salary range for this role is $25.00 - $30.00 per hour. Actual compensation within this range will be based on a variety of factors, including but not limited to qualifications, skills, experience, and location.
Responsibilities
Proactively hunt for revenue opportunities across existing, lapsed, and non-buying accounts.
Execute a consistent, high-volume outbound calling strategy and build relationships with customer decision makers.
Follow a defined sales process while adapting the conversation to the individual customer and situation.
Use strong discovery and active listening to uncover explicit and latent customer needs.
Control the sales conversation, maintain momentum, and prevent opportunities from becoming passive follow-up.
The Outbound Call Agent makes outbound calls to share service information, confirm customer requests, and help customers reach the right support contact, working fully remotely from home in Virginia.
Locations (2)
Norfolk, Virginia, United States
Virginia, United States
Compensation
Monthly Pay: $3,533 - $4,962 USD per month
Responsibilities
Review assigned calling queues and follow-up requests, checking the contact purpose, previous conversation notes, and available service information before beginning each outreach attempt.
Make outbound calls through a Contact-center phone system such as Genesys, using assigned dialing settings and approved scripts while keeping conversations clear, courteous, and focused.
Confirm that the intended customer has been reached using approved contact checks, explain the reason for calling, and establish which service question needs attention.
Provide accurate product or service information from approved reference materials, answer routine questions, and avoid guessing when information needs confirmation from another team.
Update customer interactions in a CRM such as Zoho CRM, recording the discussion, contact corrections, call disposition, unresolved questions, and agreed next steps.
Requirements
High school diploma or equivalent
Nice to have: related experience making service calls