The Outbound Call Agent makes outbound calls to share service information, confirm customer requests, and help customers reach the right support contact, working fully remotely from home in Virginia.
Locations (2)
Norfolk, Virginia, United States
Virginia, United States
Compensation
Monthly Pay: $3,533 - $4,962 USD per month
Responsibilities
Review assigned calling queues and follow-up requests, checking the contact purpose, previous conversation notes, and available service information before beginning each outreach attempt.
Make outbound calls through a Contact-center phone system such as Genesys, using assigned dialing settings and approved scripts while keeping conversations clear, courteous, and focused.
Confirm that the intended customer has been reached using approved contact checks, explain the reason for calling, and establish which service question needs attention.
Provide accurate product or service information from approved reference materials, answer routine questions, and avoid guessing when information needs confirmation from another team.
Update customer interactions in a CRM such as Zoho CRM, recording the discussion, contact corrections, call disposition, unresolved questions, and agreed next steps.
Requirements
High school diploma or equivalent
Nice to have: related experience making service calls
The Student Phone Service Desk Technician provides Level I technology support to university faculty, staff, students, and affiliates primarily by telephone.
Compensation
Hiring Salary: $15/hour
Responsibilities
Answer incoming service desk calls promptly and provide a professional, courteous, and customer-focused experience.
Confirm caller information and gather clear details about the request, symptoms, business impact, and troubleshooting already attempted.
Provide Level I phone support for account access, passwords, multi-factor authentication, university applications, operating systems, connectivity, printing, email, browsers, mobile devices, and other supported technology services.
Guide callers through troubleshooting steps using clear, patient, and non-technical language appropriate to the caller’s experience level.
Create, update, categorize, prioritize, route, and manage incident and service-request tickets in the IT service management system.
Requirements
High school diploma or equivalent
Nice to have: current enrollment as a university student
A hands-on leadership role leading a team of retention specialists to drive repeat transactions, customer reactivation, and revenue growth for a fintech and cryptocurrency client.
Locations (2)
LATAM
Europe
Compensation
Competitive Salary in USD | Performance Incentives
Responsibilities
Leading, coaching, and managing Customer Retention Specialists, with clear goals and accountability for results.
Making outbound calls yourself to encourage repeat transactions and reactivate inactive customers.
Building and updating SOPs, calling workflows, scripts, and training materials.
Managing daily outreach, agent schedules, and campaign assignments.
Running retention campaigns, including promotions, discount incentives, and abandoned transaction follow-ups.
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