- Remote, United States
- Remote
- Full-time · Mid
- 3+ years
Configure, administer, and maintain ServiceNow ITSM capabilities for federal healthcare mission-critical operations.
Responsibilities
- Configure and maintain ServiceNow ITSM capabilities supporting incident management, service requests, and daily service operations.
- Maintain incident and request routing, assignment rules, and SLA definitions.
- Build and maintain service catalog items, provisioning workflows, and related operational dependency documentation.
- Implement approved platform changes, coordinate technical handoffs with release-management stakeholders, and maintain supporting records and documentation.
- Investigate configuration issues, troubleshoot workflow behavior, and collaborate with technical teams to improve platform reliability and operational efficiency.
Requirements
- Nice to have: ServiceNow Certified Implementation Specialist — IT Service Management (CIS-ITSM)
- Nice to have: ServiceNow Field Service Management
- Nice to have: Administering ServiceNow ITSM in complex enterprise environments