- Vancouver, British Columbia, Canada +2 more
- Hybrid
- 5+ years
The Service Experience Manager (SEM) is a hybrid leadership role that bridges client success and technical service delivery.
Locations (3)
- Vancouver, British Columbia, Canada
- Calgary, Alberta, Canada
- Toronto, Ontario, Canada
Compensation
Competitive Salary & Annual Vacation Time
Responsibilities
- Serve as the main point of contact for assigned clients
- Lead client onboarding and ensure seamless go-live experience
- Proactively identify client needs and recommend solutions aligned with business goals
- Handle day-to-day client requests including meetings, invoicing questions, and service escalations
- Drive adoption of Nucleus standards and participate in the delivery of value through Technology Scorecards, routine audits, and other initiatives