- Campinas, São Paulo, Brazil
- Hybrid
Provide 3rd level support for Microsoft Exchange environments, troubleshooting complex issues and automating tasks via PowerShell.
Responsibilities
- Resolve tickets escalated from 1st and 2nd level support
- Analyze and resolve issues in Active Directory, Entra ID, and Exchange on-premises and online
- Apply special configurations and permissions to mailboxes and distribution groups
- Analyze email flow, delivery, SMTP relay, and protocol problems using diagnostic tools and logs
- Configure and maintain security policies such as spam filtering, malware protection, and data loss prevention
Requirements
- Bachelor's Degree
- Nice to have: Hybrid Exchange environments
- Nice to have: Migration projects
- Nice to have: Exchange security features
- Nice to have: Compliance requirements