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L2 Support representative

NCR Corporation · Posted Nov 3, 2026

Cebu City, Central Visayas, Philippines
Associate
2+ years

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Provide second-level technical and application support for business-critical systems and applications, focusing on troubleshooting, incident analysis, and root cause investigation.

Responsibilities

Provide second level (L2) technical support for Windows-based environments
Analyze, diagnose, and resolve incidents escalated from L1 support within agreed SLAs
Perform incident analysis and root cause investigation to identify underlying issues and prevent recurrence
Use SQL queries to investigate data-related issues, validate application behavior, and support troubleshooting activities
Support business and customer-facing applications, ensuring availability, performance, and functional correctness

Skills

Windows troubleshooting SQL queries PowerShell incident analysis root cause investigation documentation Windows SQL

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Benefits

L2 Support representative

Responsibilities

Skills