- Seattle, Washington, United States
- On-site
- Senior
- $152K–$206K per year
- 5+ years
Lead CX research into how customers interpret and interact with price in the shopping experience, owning the research roadmap and delivering insights across global regions.
Compensation
USA, WA, Seattle - 152,200.00 - 205,900.00 USD annually
Responsibilities
- Own and drive the research roadmap for pricing CX, proactively identifying opportunities and gaps across global regions
- Design and conduct research using usability testing, prototype testing, interviews, diary studies, concept evaluation, and survey design
- Combine qualitative findings with quantitative data and distill findings across multiple studies
- Translate ambiguous business questions from Design, Product, Engineering, and category/business teams into research plans and communicate strategic recommendations
- Apply and evaluate AI-augmented research workflows, exercising judgment on when AI synthesis is sufficient versus when human interpretation is required
Requirements
- Bachelor's degree in HCDE, Human Factors, Cognitive Psychology, or a related field
- Master's degree in Human Factors, HCDE, Cognitive Psychology or equivalent
- Nice to have: Master's degree in Human Factors, HCDE, Cognitive Psychology or equivalent
- Nice to have: Experience in a technical field (software development, network development, IT, other related)
- Nice to have: Experience with UX Research in non-US markets