Lead and manage the Business Support Service line in Chennai, overseeing operations, technology adoption, and stakeholder relationships to drive service excellence and efficiency.
Responsibilities
Manage day-to-day operations of the Business Support Service line
Adopt GenAI, AI/ML, RPA in digital transformation
Hand‑on in application testing, UAT coordination and system deployment lifecycle
Expertise in Business Intelligence, Reporting, Data Analytics and Visualization
Manage performance reporting and data‑driven decision support