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Support Analyst, Customer Wayfinding

Prisma Health · Posted Nov 10, 2026

Columbia, South Carolina, United States
On-site
Full-time · Associate
2+ years

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Answers incoming calls from patients, manages complaints, troubleshoots customer service problems, and provides general information to assist consumers in completing purchases online and over the phone.

Responsibilities

Receive customer input from phone, email, or web submission and create support tickets
Troubleshoot end user issues and determine Tier 1 or Tier 2 resolution
Resolve Tier 1 issues using troubleshooting resolution matrix
Gather information from customers to start case resolutions
Direct inbound service interactions to appropriate technical and sales resources

Requirements

High School Diploma

Skills

customer service phone support email support chat support troubleshooting Tier 1 support Tier 2 escalation database lookup

Support Analyst, Customer Wayfinding, FT, Evenings

Support Analyst, Customer Wayfinding, FT, Evenings

Responsibilities

Requirements

Skills

Support Analyst, Customer Wayfinding

Responsibilities

Requirements

Skills

Database lookup jobs

Responsibilities

Requirements

Skills

Responsibilities

Requirements

Skills