Product Support Engineer
Island · Posted Nov 3, 2026
- Tel Aviv, Tel Aviv, Israel
- 5+ years
Provide technical support to enterprise customers for Island’s Enterprise Browser, troubleshooting issues and ensuring uninterrupted functionality.
Responsibilities
- Provide exceptional technical support to enterprise customers via email, phone, chat
- Demonstrate deep understanding of products and integration with clients’ systems
- Collaborate with cross-functional teams to resolve critical customer issues
- Document customer interactions and solutions to build a knowledge base
- Contribute product improvement feedback
Requirements
- Bachelor's degree in Computer Science, Engineering, or a related field