Debugging protocols jobs

Performing installation, configuration, maintenance, testing and troubleshooting tasks in support of the IT customers.
Set up and maintain computers and connect/pull cords from under desks and in server closets.
Performing regular unpacking, moving, and installation of IT equipment weighing up to 50 pounds.
Traversing large VA site campus while transporting equipment to various office buildings.
Diagnose and resolve customer related hardware/software issues utilizing Service Now.

Requirements

HS diploma or GED
BS degree Computer Science
BS degree Electronics Engineering
BS degree other engineering or technical discipline
Nice to have: Scripting

Skills

System administration Debugging protocols Service Now Microsoft System Center Operations Manager (SCOM)

Customer Service Engineer (VA ESOM)

Kentro · Posted Nov 5, 2026

Open

Anchorage, Alaska, United States
Full-time
2+ years

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Provide onsite and remote technical support for VA IT systems, troubleshooting hardware and software issues, managing Active Directory, and maintaining system logs.

Responsibilities

Support installation, maintenance, testing, and troubleshooting of computer systems
Deliver remote and desk-side technical support
Set up and maintain user accounts
Assist with Active Directory and network services
Monitor and resolve ServiceNow tickets

Requirements

Bachelor's degree in computer science, electronics engineering, or related field
Nice to have: Routine system administration tasks
Nice to have: Logging data in system admin logs
Nice to have: Basic understanding of Windows administration

Skills

IT Technical Support Help Desk System Administration Active Directory Windows environment Microsoft Office

Customer Service Engineer

Customer Service Engineer

Responsibilities

Requirements

Skills

Benefits

Customer Service Engineer

Compensation

Responsibilities

Requirements

Skills

Customer Service Engineer (VA ESOM)

Responsibilities

Requirements

Skills

Benefits

Benefits