The GOC Analyst is responsible for performing technical analysis of issues and outages affecting RSM’s Core IT Systems. This role involves troubleshooting and resolving problems or, when necessary, escalating more complex issues to senior system administrators or network engineers.
Responsibilities
Continuously monitor servers, networks, LAN/WAN infrastructure, SD-WAN appliances, and other critical components using tools like SCOM, SolarWinds and Orion to detect anomalies, outages, and performance issues
Respond promptly to alerts by troubleshooting server, network, and application issues, executing scripts if needed, and resolving or escalating incidents on a priority basis
Manage support tickets through the ticketing system (ServiceNow), ensuring accurate tracking, SLA compliance, and the creation of runbooks, knowledge base articles, and incident documentation
Escalate complex issues to senior engineers or specialized teams and coordinate with carriers, vendors, and service providers to resolve LAN/WAN-related incidents
Work with cross-functional teams to resolve infrastructure issues and communicate with customers, end-users, and local technicians to provide updates and gather relevant information
Requirements
Bachelor’s Degree in a related field or equivalent work experience
IT Infrastructure Operations Specialist within the Global IT Operations function, ensuring the optimal performance, availability, and security of GN’s global IT infrastructure.
Responsibilities
Maintain servers and virtual machines to ensure agreed availability levels, reliability, security, and operational stability
Monitor infrastructure health and respond to events to avoid potential operational risks
Perform trend analysis and create capacity plans, identify performance bottlenecks, and support proactive improvements
Respond to incidents, perform initial troubleshooting, ensure communication and timely resolution
Support major incidents and post-incident investigations
Manage, maintain, and secure a hybrid Windows Server and Azure infrastructure, driving migration and optimization.
Responsibilities
Install, configure, and troubleshoot Windows Server environments (2012/2016/2019/2022), Active Directory, Group Policy, DNS/DHCP, File & Print services, IIS, RDS
The role is within the Observability team, responsible for the design and delivery of observability solutions supporting integration and migration strategies using AWS and Azure.
Locations (4)
Swindon, Wiltshire, United Kingdom
London, London, United Kingdom
Northampton, Northamptonshire, United Kingdom
Bournemouth, Dorset, United Kingdom
Responsibilities
Contribute to the design and delivery of observability solutions
Engage with consumers and technical experts to ensure alignment with observability strategy, engineering guardrails, and operational resilience
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