- Memphis, Tennessee, United States
- On-site
- Contract · Associate
- 3+ years
Provide first-level and second-tier technical support for end-users, focusing on hardware and software for desktop computers.
Responsibilities
- Deliver first-level, second-tier technical support for end-users, focusing on hardware and software for desktop computers.
- Provide technical assistance for incoming requests and issues related to computer systems, software, and hardware.
- Collaborate with IT teams to troubleshoot and resolve escalated incidents.
- Identify support needs, diagnose, and resolve hardware and software issues in collaboration with stakeholders.
- Manage all endpoint installations and configurations.
Requirements
- Bachelor’s degree in computer science or a related field