- Sydney, New South Wales, Australia
Provide responsive first- and second-line support across hardware, software, user access, collaboration tools and connectivity, and contribute to system rollouts and process improvements.
Responsibilities
- Provide responsive first- and second-line support across hardware, software, user access, collaboration tools and connectivity.
- Own issues through resolution, keeping people informed and escalating complex problems to the IT & Infrastructure Manager when needed.
- Set up new starters for success, including device provisioning, account creation, access, and a smooth first-day technology experience.
- Support offboarding by coordinating access removal, device return and accurate records.
- Support Microsoft 365, Entra ID, Intune, Exchange, Teams and related workplace technologies.
Requirements
- Nice to have: Azure
- Nice to have: Microsoft Defender
- Nice to have: Purview
- Nice to have: Copilot
- Nice to have: AI-enabled workplace tools