- Vilnius, Vilnius, Lithuania
- Hybrid
- Full-time · Mid
- €4K–€6K per month
- 3–5 years
Own onboarding from the first screen to a verified account, improving completion rates and KYC pass rates across multiple countries.
Compensation
Competitive Salary: Starting from 4 300€ - 6 460 € (gross) per month, depending on experience.
Responsibilities
- Own the onboarding roadmap and its numbers: completion, KYC pass rates and time to verify, by step and by country.
- Work out why customers get stuck from data and support, then test fixes.
- Bring compliance teams evidence of customer struggles and ideas for better checks.
- Work with engineers and designers most days, answering questions and pushing back on logic.
- Work with teams before and after onboarding to ensure smooth hand-offs and accurate event tracking.
Requirements
- Nice to have: identity verification experience
- Nice to have: marketing tech such as AppsFlyer, Adjust or Branch
- Nice to have: fintech in more than one country