- Virginia Beach, Virginia, United States
- $23–$30 per hour
- 2–5 years
Provides front‑line technical support to users, troubleshooting and resolving computer, application, and peripheral issues.
Compensation
Hiring Range: $23 - $30 per hour (Higher compensation may be considered based on experience, qualifications, and internal equity)
Responsibilities
- Provides front‑line interaction with users and acts to ensure all reported problems are resolved
- Provides phone coverage of the primary internal Chartway Help Desk line as required
- Develops ideas for improving and enhancing the general operation of the support desk and user experience
- Installs, configures, tests, and supports new applications as required
- Provides first level analysis and diagnostics of reported problems (including Desktop Operating Systems, network, branch, and PC issues)
Requirements
- Associate’s Degree (AS in computer science or similar) or equivalent experience