- Jacksonville, Florida, United States
- Senior
- 5+ years
Provide advanced technical support for hardware, software, mobile devices, peripherals, Microsoft 365, and networks, diagnosing complex issues, managing escalations, and maintaining secure systems.
Compensation
Competitive pay based on experience
Responsibilities
- Deliver advanced technical support across hardware, software, mobile devices, peripherals, Microsoft 365, and networks
- Diagnose complex issues, identify root causes, and manage critical escalations
- Install, configure, maintain, and secure supported systems and devices
- Maintain accurate documentation, inventory records, and procedures
- Lead complex initiatives, manage priorities and risks, and deliver on commitments
Requirements
- Bachelor’s degree in information technology or a related field, or equivalent relevant experience
- Nice to have: CompTIA A+
- Nice to have: Microsoft certification
- Nice to have: automation platforms