Manages low complexity patient calls to the Health System's enterprise-wide centralized call center, assisting with appointment scheduling, messaging physicians, and patient navigation to support Health System goals.
Compensation
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.
Responsibilities
Provides best-in-class patient experience via phone through the Health System's centralized call center
Responds to inbound and outbound patient calls related to basic scheduling needs
Follows standard escalation process for patients experiencing clinically urgent issues
Escalates complex questions, problems, and unfamiliar scenarios to more senior team members
Schedules routine patient appointments using guided decision support technology
Lead readiness programs for software releases, hardware improvements, platform updates, and operational process changes across Gatik’s autonomous fleet.
Locations (4)
Santa Clara, California, United States
Phoenix, Arizona, United States
Dallas, Texas, United States
Toronto, Ontario, Canada
Responsibilities
Own readiness programs end to end
Plan and run readiness for software releases, hardware improvements, platform updates, process changes, and end-state rollouts
