Tech Ops Engineer - Incident Management, Central Technical Operations Services (CTOS)
Amazon · Posted Nov 6, 2026
- Sydney, New South Wales, Australia
- On-site
Lead incident management for Amazon Retail Website, ensuring high availability and rapid resolution across a globally distributed team.
Responsibilities
- Serve as a technical evangelist, leveraging deep expertise to devise innovative solutions to complex business problems.
- Drive down mean time to resolution for incidents through proactive monitoring, rapid response, and continuous process improvement.
- Design, implement, and optimize world-class event detection, alerting, and incident management systems.
- Evolve operations management processes and technologies to accommodate Amazon's rapid growth.
- Create, review, and continuously improve documentation, procedures, and knowledge resources.
Requirements
- Bachelor's degree or equivalent
- Nice to have: distributed computing
- Nice to have: Agile
- Nice to have: Scrum
- Nice to have: large-scale systems