As a Member Support Specialist, you will be the voice of WeightWatchers Customer Care, assisting members through email and phone support in Dutch to help achieve health goals.
Compensation
US Pay Range - Field: $20—$21 USD
Responsibilities
Brand Ambassadorship & Member Advocacy: Serve as the face of WeightWatchers (WW) for the Dutch market, maintaining brand standards across all communications while taking ownership of member inquiries, handling high-stress situations with composure, and escalating issues to ensure full, prompt resolution.
Member Engagement & Relationship Building: Deliver a best-in-class support experience by actively listening, displaying patience and empathy, and establishing personal rapport to understand members' personal wellness and weight health goals, providing tailored recommendations and encouragement.
Problem Solving & Technical Support: Identify member needs through effective questioning, troubleshooting technical issues across digital tools and the mobile app with a sense of urgency, and delivering empathetic, personalized, and member-focused solutions.
Product & Program Expertise: Maintain deep, expert knowledge of WeightWatchers programs, mobile app features, in-app experience, and studio offerings to effectively guide members and promote continuous learning and adaptability with new tools and program innovations.
Retention & Growth: Leverage every member interaction to drive satisfaction, loyalty, brand advocacy, member referrals, and long-term engagement with the WW program.
A Dutch-speaking Team Leader to inspire, support, and develop a high-performing team while contributing to operational excellence in the customer experience industry.
Responsibilities
Lead, motivate, and develop a team to achieve operational and quality targets
Drive performance through coaching, mentoring, and continuous feedback
Monitor KPIs and implement improvement plans where needed
Create a positive, collaborative, and engaging team culture
Lead, inspire, and develop a high-performing Dutch-speaking team to achieve operational and quality targets while contributing to operational excellence.
Locations (2)
Seixal, Lisbon, Portugal
Lisbon, Lisbon, Portugal
Responsibilities
Lead, motivate, and develop a team to achieve operational and quality targets.
Drive performance through coaching, mentoring, and continuous feedback.
Monitor KPIs and implement improvement plans where needed.
Create a positive, collaborative, and engaging team culture.
Support employee development and career growth.
Requirements
Nice to have: Previous experience in a Team Leader, Supervisor, or similar management role
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